Epson recently released another firmware update that disables third-party cartridges. You may have received an email about this from us. Instructions below are to disable future updates. If you would like to undo updates once they are already installed, you may follow the instructions in this file:
Epson Software / Firmware Upgrade Disabling Third-Party Cartridges
Recently Epson released a software / firmware update that causes third-party cartridges already installed to cease working.
If you upgrade the firmware while third-party cartridges (such as our remanufactured ones) are installed, your printer will no longer recognize the presence of the cartridges.
We recommend not upgrading your printer's firmware / software if prompted. These messages may take the form of a dialog box from Epson software on your computer, or on the LCD control panel of the printer itself.
Printer manufacturing companies such as HP, Epson, Brother etc. periodically push updates for these devices out in order to address minor issues sometimes long after they've stopped manufacturing them. The updates themselves aren't nefarious in any way, if you've had a problem in the past with a specific function of a printer, these may very well help resolve them. However, "if it ain't broke, don't fix it" is our recommendation when using factory remanufactured or compatible ink cartridges. If you're not currently experiencing an issue with your printer, then updating it's firmware can have costly results by rejecting third-party cartridges from being recognized any longer.
Furthermore, most Epson printers allow you to turn off software updates via the printer's icon on Windows systems. If you want to make sure this isn't something you'll have to deal with in the future, please follow the guide below or call us for questions.
Changing Automatic Update Options - Standard EPSON Printer Software - Windows
Your printer software for Windows automatically checks for updates to the product driver. You can change how often the software checks for updates or disable this feature.
1. Right-click the product icon in the Windows taskbar.
2. Select Auto Update Settings. You see a window like this:
3. Do one of the following:
To change how often the software checks for updates, select a setting in the Check every menu.
To disable the automatic update feature, select the Never option.
4. Click Apply.
5. Click OK to exit.