HP has recently released multiple firmware / software updates that cause some aftermarket (remanufactured or compatible) cartridges to cease working and display a "supply Problem" message.   Newly chipped cartridges or orginal cartridges will resolve the issue.

Regardless of the printer model do not accept software / firmware updates.

 Disable Automatic Firmware Updates


To turn off automatic updates:

  1. From the printer display screen or toggle interface, select SETUP

  2. Select SERVICE

  3. Select LASERJET UPDATE

  4. Select MANAGE UPDATES

  5. Select CHECK AUTOMATICALLY

  6. Select OFF then select HOME to return to the home screen

  7. Repeat steps 1-4, and on the update screen, click "Allow Updates"

  8. Select "No"

A good resource for troubleshooting and help is www.cartridge-support.com   You search these issues by printer model.

Check with us in the future first before downloading a printer update. Often such updates are useless, and are only released to force you to buy OEM products.

 

 

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Portland, OR  97225

866-377-0665 (toll free)

503-246-0665      

email  or use our Contact Page

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